Welcome to the forefront of conversational AI as we explore the fascinating world of AI chatbots in our dedicated blog series. Discover the latest advancements, applications, and strategies that propel the evolution of chatbot technology. From enhancing customer interactions to streamlining business processes, these articles delve into the innovative ways artificial intelligence is shaping the landscape of automated conversational agents. Whether you’re a business owner, developer, or simply intrigued by the future of interactive technology, join us on this journey to unravel the transformative power and endless possibilities of AI chatbots.
What are the best AI chatbots right now?
From helping with customer service inquiries to transferring calls to live agents, scheduling appointments…it’s exciting to witness the new developments in the world of AI bots.
However, these developments are all happening at an incredible pace, and deciding on one solution that meets all your needs is becoming more challenging.
To help make your search a little easier, we’ve compiled a list of the top 12 AI chatbots of 2024. Let’s get started. 🤖
If you’re in the market for an AI bot, there are a few important factors to consider before making your decision. Here’s a brief look at the top five:
We’ve used these five crucial points to help us find the best AI chatbot solutions for you. Here’s a breakdown of each one.
This chatbot was built by Tidio – a customer support software. It offers personalized live chat support and sales messages with a human touch.
What’s cool about Lyro is that it only takes a few simple steps to configure it. The tool walks you through the process so you don’t have to spend too much time on the setup.
You can choose a color scheme, upload an avatar, select your main focus (like customer support or sales), and optimize your chats for conversions.
From the dashboard, you can customize chats for support/sales strategy via pre-made templates, build email marketing campaigns, manage visitors, check analytics, add integrations, and more.
Lyro is free for up to 50 conversations per month. For more features, upgrade to the Starter Plan for $29 per month.
ChatBot is one of the many tools that belong to LiveChat – the popular live chat software for businesses. It was built to create human conversations with your customers and assist them with common problems in a timely manner.
This tool comes with a visual dashboard where you can build all sorts of bots using various templates such as customer service, quizzes, sales, job applications, and more. To create a conversation, you can easily play with all the elements in the chart and add the ones that you need.
In the dashboard, you can also check chat reports, integrate your chatbot with popular third-party tools, manage users, improve bot responses, and more.
Try ChatBot for free for 14 days. Premium plans start at $52 per month on an annual contract or $65 if paying month-to-month.
Our list of the best AI chatbots starts with Zendesk. It is a customer service software and sales CRM founded in 2007. It helps businesses manage their customer support, sales, and other customer communications.
Within Zendesk, you get the Zendesk Chat service.
Zendesk Chat allows you to do so much. You can customize your chat widget to match your brand, see who’s browsing your website in real-time, and even send targeted messages to specific website visitors.
Giving your website visitors accurate and relevant information is very important. To achieve this, the Zendesk Chat bot pulls data from your company’s Zendesk Knowledge Base. If the bot can’t answer a question, it seamlessly hands the conversation (along with context) over to an agent.
Zendesk Chat has a free trial. Paid plans start at $19 per month.
There’s no way that we could compile a list of the best AI chatbots right now without including the AI language model that pretty much broke the internet since its release in November 2022: OpenAI’s ChatGPT.
As an AI language model, ChatGPT has several features that make it a unique and powerful tool for various applications, including chatbots. One of its most notable features is its ability to understand and respond to natural language queries in an accurate and human-like way. This means that users can ask a wide range of questions on virtually any topic.
In addition, ChatGPT is also versatile and customizable, with the ability to generate text in multiple languages and styles.
ChatGPT has a free plan, while the premium version costs $20 per month.
Drift offers one of the best conversational AI chatbots on the market.
The bot is super intuitive and can customize conversations based on the customer’s preferences and behavior. It can do this because, according to the Drift website, “Drift’s conversational AI is trained on over 6 billion conversations to identify the patterns that engage and convert visitors into qualified pipeline.”
In addition, Drift can help to qualify your website visitors, identify the specific team or sales rep that can help them, and then help to book a meeting. All this without forms.
Drift’s plans start at $2,500 per month, billed annually.
LivePerson is an amazing conversational AI platform that links customers with businesses through their favorite channels, such as messaging, SMS, and even voice. This not only makes life easier for the customer, but it also helps businesses create stronger connections with their clients by providing a more personal touch.
Another reason why LivePerson is one of the best AI chatbots is that it provides a wide range of tools and analytics that assist businesses in gaining a better understanding of their customers’ needs and preferences.
LivePerson’s website doesn’t specify how much their plans are. If you’re interested, you’ll need to request a quote from the company.
Number five on our list comes from one of the most popular cloud-based CRM software tools on the market: Salesforce.
The Salesforce team built Salesforce Einstein GPT on top of OpenAI’s GPT-3 technology. This means that it uses machine learning algorithms to analyze customer data. And what’s the big benefit of this? In a nutshell, this helps your team predict customer behavior and allows team members to offer more personalized solutions.
Salesforce Einstein GPT’s plans start at $25 per user, per month, billed annually.
So far, we’ve spoken about AI chatbots that are specifically geared toward marketing, sales, and other business-related uses. Replika is a little different, but it still deserves a spot on our list of the best AI chatbots because of how unique it is.
The founder describes having a conversation with Replika as “a space where you can safely share your thoughts, feelings, beliefs, experiences, memories, dreams – your ‘private perceptual world’.”
Essentially, it’s like having your own personal therapist, friend, or life coach. This bot uses machine learning algorithms to analyze your conversations, learn about your interests and preferences, and tailor its responses accordingly.
Chatting with Replika is free. The Replika Pro account is a paid plan, and you’ll need to get in contact with the company for pricing.
You can think of Intercom as one of the “oldies” on our list. It was launched back in 2011 and it initially had minimal AI. Cut to 2024 and the founders have upgraded the service to where it can easily compete with some of the best AI chatbots on the market right now.
This major AI upgrade first happened when Intercom introduced their “Fin bot”, which is an AI chatbot built on GPT-4. The chatbot converses naturally, is able to answer various questions about your business, and requires minimal configuration to personalize.
Intercom has a free trial available and plans start at $39 per month, billed annually.
Watson Assistant is an AI-powered virtual assistant that can help businesses of all sizes improve their customer service experience.
When you’re dealing with any investments for a company, you always want to ensure that there’s a real return on investment, especially with bots. Well, Bradesco, a Brazilian bank, used Watson Assistant and reported that they automated their customer service answers with 95% accuracy using Watson.
Watson Assistant has a free plan available. To get more premium features, paid plans start at $140 per month.
Genesys is a great AI chatbot for businesses. Its NLP capabilities make it easy for customers to interact with the chatbot.
It’s also highly customizable, allowing businesses to tailor the chatbot’s responses to fit their specific needs and branding. Its integration with other business systems, such as CRM and knowledge management platforms, ensures that customers receive accurate and up-to-date information.
Genesys has many pricing tiers and plans start at $75 per month.
Last but not least on our list of the best AI chatbots for 2024 is Ada.
Ada is an easy-to-use tool that can integrate seamlessly with your existing systems. This flexibility makes it great for all different types of businesses.
Like most of the above-mentioned bots, Ada can manage many tasks, from answering frequently asked questions, to providing step-by-step guidance, and even transferring conversations to live agents if needed.
Ada has three different plans available. If you’re interested, you’ll need to contact the team to get a quote.
So how do you choose from this list of the best AI chatbots? Well, making the right choice mostly depends on your needs. The 12 options listed above are currently at the forefront of AI technology and are excellent for users looking to invest in a quality bot for 2024 and beyond.
👉 Here’s a quick roundup to help you pick the best AI chatbot 🤖 for your needs:
Have you used any of the best AI chatbots we featured on this list? Which is your favorite? We’d love to hear about it in the comments section below.
Khanyi Molomo is a Johannesburg-based writer who enjoys writing for SaaS, eCommerce, and marketing brands. When she’s not writing, she grabs her camera and tries to capture interesting landscapes, cultures, and people. You can check out more from Khanyi through her website, iconic-writing.com.

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Khanyi Molomo is a Johannesburg-based writer who enjoys writing for SaaS, eCommerce, and marketing brands. When she’s not writing, she grabs her camera and tries to capture interesting landscapes, cultures, and people. You can check out more from Khanyi through her website, iconic-writing.com.
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